SERVPRO of Baltimore's Inner Harbor Employee Photos

Jeff Holland standing in front of a muted wall.

Jeff Holland

Jeff Holland is the owner of SERVPRO of Baltimore's Inner Harbor, SERVPRO of Howard County, and SERVPRO of Washington County. He has been the heart and soul of our SERVPRO family since 2015 and is very involved with each of his departments and individual employees. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Applied Structural Drying, and Commercial Drying. Jeff's also has an MHIC License and certifications in EPA Lead Renovator, Commercial Restoration Training, Reconstruction Business Consideration, and Franchise Management Training. Jeff is an avid Ravens fan and loves to take trips to Ocean City with his family.

Donna D.

Donna Digman is a Sales and Marketing Representative at SERVPRO of Baltimore's Inner Harbor. She has 15 years of experience in the restoration industry. Donna has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Water Damage, Health &  Safety, Fire & Smoke Damage, Odor Control

Mark Mitchell standing in front of a green wall with the SERVPRO logo and mission statement below it.

Mark Mitchell

Mark has been working within the restoration industry for 10 years and has been our Mitigation Division Manager since March of 2019. Mark is a registrant in good standing with the IIRC and has qualified by service and examination for certification in Water Damage Restoration, Applied Microbial Remediation, Applied Structural Drying, Carpet Cleaning, and Health & Safety. Although Mark is passionate about his career, he enjoys playing and following baseball in his free time.

Eric Mwangi standing in front of a green wall with the SERVPRO logo and mission statement below it.

Eric Mwangi

Eric has been working in the mitigation industry for over 24 years and is our Restoration Manager. He has been with our office since September of 2019 and has been a huge asset to the team. Eric holds so many certifications that we can't even count them! Some of his certifications include Water Damage Restoration, Fire & Smoke Restoration, Leather Cleaning Technician, Floor Care Technician, Odor Control Technician, and just about anything else you can imagine might go wrong in your space. Eric is also a huge soccer fan and loves playing and coaching soccer.

Sarah Raymond standing in front of a green wall with the SERVPRO logo and mission statement below it.

Sarah Raymond

Sarah is the office Manager at SERVPRO of Howard County and has been since December of 2019. She assists with overseeing the daily operations of our office and helps guide a number of our other office staff members. Outside of the office, Sarah likes to read, kayak, and bike, but above all else, her main hobby is being a wonderful mother!

Male employee Mason Grossnickle standing in front of a green wall with the SERVPRO logo and mission statement below it.

Mason Grossnickle

Mason Grossnickle has been our Rebuild Division Manager since September of 2018. He has his MHIC Salesperson License and is a major asset to our team. In his free time, Mason likes to spend his time outdoors going hunting and fishing, riding motorcycles, playing numerous sports, and attending concerts.

Female employee Heather Lyons standing in front of a green wall with the SERVPRO logo and mission statement below it.

Heather Lyons

Heather Lyons is our Production Estimator/JFC. She has been with our office since May of 2019, and has over 10 years of experience in the insurance field. Heather has a certificate in Lead Renovation and has taken more classes and additional training courses than we would even dare to list! Her extensive insurance background gives her a very well-rounded set of expertise when it comes to being a Production Estimator. When she isn't hard at work, Heather loves to do freelance photography, attend her book club, and go hiking and bike riding.

Male employee Aaron Tressler standing in front of a green wall with the SERVPRO logo and mission statement below it.

Aaron Tressler

Aaron has been with our office since August of 2019 and is a Project Manager in our Rebuild Department. He has 22 astonishing years of experience in the restoration industry and it shows in his work ethic and leadership! Aaron is a big family man, loves to go hunting, and has a very unique interest in beekeeping.

Brittany Paff standing in front of a green wall with the SERVPRO logo and mission statement below it.

Brittany Paff

Brittany was brought onto the team in January of 2018 as our HR & Accounting Manager. Although she may not have any certifications when it comes to restoration, she always has her hands full helping run the office behind the scenes and getting all the fine details in order! Brittany loves to go on hikes, go shopping, walk her fur baby, and is a huge fan of coffee.