Careers with SERVPRO of Baltimore's Inner Harbor

SERVPRO of Baltimore's Inner Harbor is always making room for you to join our team. Everyday is almost always guaranteed to be different from the last.

The training you receive from SERVPRO of Baltimore's Inner Harbor is exceptional. You will go through many accreditations. With knowledge comes power as they say. We want to give you the power to grow and feel awesome that you may have helped someone on perhaps their worst day.

Give SERVPRO of Baltimore's Inner Harbor a call. We will be glad to have you learn about the different opportunities that we have for employment and help you to become a part of our SERVPRO family.

Current Open Positions

Below are the current careers SERVPRO of Baltimore's Inner Harbor has available at this time.

What to do

If you would like to apply to any of the open positions, please send your resume to jholland@servpro10664.com.

Crew Chief

Primary Role: Manage and complete jobs according to SERVPRO procedures per work order. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure that customer needs are met. Perform sales and marketing activities including add-on sales and security checks. Communicate and establish relationships with commercial, insurance and residential customers. Clean and maintain vehicles, equipment, warehouse and office areas.

Results Expected: Production processes are performed according to SERVPRO production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Owner/Project Manager and customer are timely. Jobs are completed either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

Marketing Representative

Primary Role: Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow up with customers. Conduct repetitive contact calls to build relationships and educate the customer on why SERVPRO is the best cleaning and restoration company. Utilize the quarterly Marketing Media Kit to market SERVPRO services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow-up on all assigned jobs ensuring that customer needs are met.

Results Expected: Established sales goals are met or exceeded. Customer base is diverse and new customers are routinely added. Both internal and external communications are timely and effective. Customer jobs are completed either meeting or exceeding customer expectations.

Production Technician

Primary Role: Perform services as assigned, following SERVPRO production guidelines. Communicate with the customer to make sure that all needs are met. Support crew chief and other production personnel as needed. Clean and maintain vehicles, equipment, warehouse and office areas as needed.

Results Expected: Production processes are performed according to guidelines and work orders. Communications to crew chief and customer are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.